Terms and Conditions

 Booking Terms and Conditions

Your booking contract is with the Property Owner or their Property Agent and this is detailed separately, My Perfect Villa Limited is the Advertising Agent.

Please read the information below carefully and check the details confirmed to you when a booking is made through MyPerfectVilla, as these form the basis of your contract.

 

1. Definitions and Interpretations

In these Booking Terms & Conditions “The Company” shall mean My Perfect Villa whose registered office is 9 Bridge End, Dorchester on Thames, Wallingford, Oxfordshire, OX10 7JR. “The Client” shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made; The owner or the owners agent will be stated accordingly on the confirmation invoice.

 

2. Booking and Deposit

When you book a holiday you must complete the online booking form and also sign and return the owners/property managers booking form and pay the deposit as advised (or full amount if departure is within 8 weeks). When you make a booking you are confirming that you understand, and have accepted our terms & conditions on behalf of yourself and all members of your party. A contract will be made once we accept your payment, whether or not we have received your signed booking form. A confirmation invoice will be issued by us.

 The deposit shall only be refundable in accordance with Booking Terms & Conditions No. 5 or 6. The Company or the owner has the right to refuse to accept any bookings at the Company’s or owner’s discretion, refunding any deposit received, without necessarily specifying a reason.

 

3. Terms of Payment

The full balance of the holiday price (including any charges made by any supplementary invoice) must be paid by the due date shown on the initial confirmation/invoice ( either 8 weeks prior to date of departure or by return within this period). The Company or owner has the right to send the Client a supplementary invoice to cover any of the subsequent charges which Booking Condition No. 4 allows the Company/owner to pass on to the Client rather than absorb them.

These charges become part of the holiday price and are payable by return. The Company /owner reserves the right to treat the booking as cancelled if any part of the balance of the holiday price remains unpaid by the due date.

If cancelled, the cancellation terms as per Booking Condition No. 8 will apply.

 

4. Prices

We reserve the right to increase or decrease our prices at any time prior to booking and you will be informed of the up to date price of your chosen holiday villa before you book. The charges which make up the total holiday price specified in our confirmation invoice are calculated on the basis of costs to the Company and/or the owner and are sometimes dependent on the rates of exchange. Our prices consist of a mixture of currencies and do not necessarily relate to the country of destination. There will be no change within 30 days of your departure.

 

5. Cancellation by the Company/ or Owner

The Company/Owner has the right to cancel a Client’s holiday in the following circumstances:

a) At any time owing to Force Majeure, as per Booking condition No 9. in which case the Company shall offer if available, either alternative holiday arrangements of a similar standard (from the website) or refund all monies paid by the Client in respect of the arrangements showing on the Company’s confirmation invoice within 14 days.

b) At the due date if the Client has failed to pay the full balance of the holiday price in accordance with Booking Condition No. 3, in which case cancellation charges as per Booking Condition No. 8 will apply.

c) At any time, in the Company’s discretion, in which case the Company shall make the offer or refund as mentioned in paragraph (a) above.

d) The Tenant causes damage to the property

e) The property is sold and ownership transferred, therefore he Company shall offer if available, either alternative holiday arrangements of a similar standard (from the website) or refund all monies paid by the Client in respect of the arrangements showing on the Company’s confirmation invoice within 14 days.

 

6.Alterations to the booking by the Company or Owner                                                                                                                                   

Whilst we endeavour to ensure that the most up to date and correct prices are shown on our website, there may on occasion be an incorrect price shown, due to an unfortunate error. When we become aware of any such error, we will ensure that we act promptly and will endeavour to notify you within 7 days of the time of booking, or as soon as reasonably possible. We must reserve the right to cancel the booking and you will be given the choice to amend your booking to an alternative holiday, at the correct price.

If a change which the Company/owner considers to be major becomes necessary, the Company or owner will inform the Client or their travel agent as soon as is reasonably possible if there is time before departure. A major change to the holiday arrangements might involve a change of resort area, or offering accommodation of a lower standard than that booked.

You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday booked and receiving a full refund of all monies paid.

 

7. Alterations by the Client

a) Once your booking has been confirmed any changes to accommodation, dates or names of the party requested by the client will incur a £30 amendment fee per person in respect of each change to cover costs incurred. Any request for changes must be in writing from the person who made the booking or their travel agent. Changes cannot be made within 42 days of departure and any such request will be subject to the cancellation charges set out in Clause 8. If you change your booking to a holiday of lower value, and then cancel the holiday, we reserve the right to levy cancellation charges on the value of the original booking.

b) If a Client chooses to change their booking by transferring it to another person, the Company will arrange for such a transfer, provided that:

i) The reason for the transfer of the booking is that the Client is prevented from travelling. In this event the Client will need to provide documentary proof (such as a doctor’s certificate) of the reason before the Company/owner will authorise a transfer and:

ii) The Client or the transferee, pays any balance due before the transfer is authorised by us and;

iii) The transferee meets all conditions of the holiday originally booked;

iv) The request for a transfer is sent to us in writing 28 days before departure together with full details of the transferee, documentary proof (as outlined in (i) above) and payment of a fee of £50 per person to cover our administrative costs plus any charges which our suppliers impose by virtue of the transfer, particularly where any supplier regards the transfer as a cancellation and new booking.

 

c) If a Client chooses to modify or abandon the arrangements after commencement of the holiday (e.g. change accommodation or the duration of the stay), they will be deemed to be breaking their contract with the Company/owner and the Company/owner cannot accept liability for any loss, damage or additional expenses resulting therefrom and no refunds for unutilised services or arrangements will be made unless the Company/owner is at fault and has been given the opportunity to rectify the problem.

 

8.Cancellation by the Client

All cancellations by the Client must be in writing from the person who made the booking, either by special delivery, email or facsimile. There will be a cancellation charge of £150.00 and cancellation only applies from the date of receipt by the Company of the cancellation notification. If the cancellation notification is received 56 days or more before the departure date, the client will remain liable to the owner to pay the balance of the Tenancy sum, plus any costs incurred by us for non-refundable or non-changeable travel reservations. Should the property be able to be re-let in the same or better terms than those entered into with the Client, then a refund will be made.  If there is a shortfall in the rental sum then the Client will be liable to pay the difference. The Cancellation procedure also applies to partial cancellations (e.g. where a Client books for two weeks but amends to one week. In this case, the cancellation procedure would apply to the second cancelled week). In the event of a cancellation charge arising under this clause the amount due must be paid by the Client to the Company within 7 days of the charge arising, notwithstanding the fact that the Client’s holiday insurance policy may cover the cancellation charge. It is the Client’s responsibility to claim any insurance monies due as the Company cannot claim on behalf of the Client.

If a Client wishes to change or part cancel accommodation, flights, dates or names of the party, we will endeavour to secure such a change provided the Client pays all costs incurred by us.

 

9. “Force Majeure”

shall mean any event outside the Company’s/owners control which prevents the prompt performance of its obligations, including war or threat of war, riot, civil strife, industrial disputes, terrorist activity, natural disaster, fire, epidemic, outbreaks of illness, or adverse weather conditions.

The singular shall include the plural and vice versa and the masculine shall include the feminine where the context so requires.

  

10.Insurance

It is essential that clients have insurance cover which is adequate for their needs. The Company or owner reserves the right to refuse to accept bookings from clients who are not adequately insured against holiday risks. Clients must provide evidence of adequate insurance or indicate on the booking form that they have adequate insurance arrangements.

 

11.If you have a Complaint

It is a condition of our contract that if you have a problem during your holiday, you must inform the relevant supplier (e.g. the owner, agent, or hotelier) and your local representative immediately, who will endeavour to put things right. If, in the unlikely event your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our officer,  FAO Customer Relations Officer, ( Bridge End, Dorchester on Thames, Wallingford, Oxfordshire, OX10 7JR

Upon receipt of a client’s letter, we will acknowledge it, investigate the points raised, and reply within 28 days. If this is not possible, we will send an interim letter, advising of our progress.

This contract is governed by English law and both parties shall submit to the jurisdiction of English courts. You may however choose the jurisdiction of Scotland or Northern Ireland if that is where you live.

We reserve the right in our absolute discretion to terminate or curtail your holiday if your behaviour is likely, in our reasonable opinion or that of our owners/agent or local representative to cause distress, damage, annoyance and danger to the owner/local representative or their agent or to any third party, or their property. If you are prevented from travelling or have to return home early for this reason, we will have no further responsibility for your holiday villa, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, we will be under no obligation to pay you compensation or cover any costs which you may incur as a result of having to make alternative arrangements

 

12. Our Liability to You

If the contract the owner has with you is not performed or is improperly performed by them or their suppliers, we/they will consider appropriate compensation if this has affected the enjoyment of your holiday. However, we/they will not be liable where any failure in the performance of the contract is due to you or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

The Company/owner or agent shall not be liable for any noise, nuisance, disturbance or building work arising outside the accommodation supplied by the Company and caused by third parties beyond the control of the Company. A situation may develop, sometimes rapidly and intrusively, with little or no advance warning. The Company/owner or agent shall, however, make every effort to minimise such noise, nuisance or disturbance and forewarn the Client if the Company/owner or agent has knowledge of this.

 

13. Brochure / Website Accuracy

Our  website is written by both owners/members and MyPerfectVilla, we check all new listings and every effort has been made to ensure that none of the information or descriptions are false or misleading. The photographs in the website are intended to give an impression only and the company cannot be held responsible for any changes made to furniture, décor or style of a property after the images have been published to our website.

 

14.Passport, Visa and Immigration Requirements 

Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

 

15. General

The facilities, local prices and amenities mentioned in the website www.myperfectvilla.com are shown in good faith as generally being available at the time of publication and for the duration of the rental season 1 January – 31 December.